Studio Policies

Policies for Accelerated Voice Lab,

Accelerated Piano Lab & Private Voice Lessons

Click here for Summer Camp Policies

Scheduling Lessons

Once enrolled through the Registration Form, the lesson time will be communicated by the studio via email. Parents and students will then receive access to the Student Portal, which gives families the convenient ability to view the schedule for lessons & upcoming events/holidays, and the flexibility of canceling/re-scheduling lessons when there is a conflict. Lessons are held weekly except for studio holidays, marked on the Portal Calendar as well as our Calendar Overview. The number of lessons varies each month based on studio closures for holidays. Students are responsible for keeping up with the calendar for the year which can always be viewed via the Student Portal. Lessons are never prorated, except for the very first month of lessons. Students may switch lesson days/times mid-year as availability allows. We suggest giving at least 30 days' notice to switch lesson times to allow for the most options.

Redeeming Make-up Credits

There are no refunds for missed lessons. In order to receive a make-up lesson, students must use the Student Portal to mark themselves absent at least 24 hours before a missed lesson. Calling or texting the studio does not generate a make-up credit. As a courtesy, a maximum of 3 make-up credits may be redeemed per session (Fall/Winter & Spring Sessions) and are subject to availability. Make-up credits will expire at the end of each session (Jan. 31 & May 23) and do not rollover. If the teacher is absent or has an emergency, students will be issued a make-up credit; however, credits are always subject to availability.

To cancel a lesson in advance (at least 24 hours prior), log into the Student Portal. Click on the upcoming event on the right-hand side that you need to cancel and confirm cancellation. A make-up credit will be issued, at which point you may register for any other open slots, which you can view in the Calendar within the portal. (Lab students may only sign up for vacant Lab slots; 1:1 students may only sign up for vacant 1:1 slots).

Tuition

Patterson Performing Arts offers a hassle-free automated payment system. Tuition is charged on the 1st of each month. There is a $50 fee for insufficient funds or late payments. Piano books and vocal sheet music are included with tuition and provided as needed. All materials are included in tuition for the Accelerated Voice Lab and Accelerated Piano Lab and accounts will not be charged.

Once enrolled in music lessons, we'll keep you enrolled until you tell us you need to withdraw. If you need to pause or cancel your enrollment, submit this Unenrollment Form by the 15th of the month prior to the month of withdrawal, to avoid further charges. If notice is received after the 15th of the month, the tuition for the next month will still be charged, and the student will be welcome to continue lessons that month. Any lesson cancellations do not release you from your payment obligation. It is your responsibility to keep your account/card information up-to-date in the portal. All payments are non-refundable.

Illness Policy

In order to keep our instructors and students healthy, please do not attend your lesson if you are experiencing illness symptoms of any kind. Mark yourself absent via the Student Portal to keep our instructors up to speed.

Drop-off/Pick-Up Procedures

Our Studio address is 10 W Lockwood, Webster Groves, MO 63119 (2nd floor of the church). Parents and students should park in the lot on the East side of the church (this is not accessible from the front of the church - do not use the church address in Google/Apple maps - type in Patterson Performing Arts and our door is pinned). Access the lot from Gore Avenue between Lockwood and Cedar Ave. Instructors or Teaching Assistants will greet students at the beginning of Labs at the wooden doors facing the parking lot. Students will be escorted to the second-floor studio. At the end of Labs, students will be returned to the doors leading to the parking lot, where parents may pick up. Parents are welcome to drive around the U-shaped lot to the sidewalk leading to the entrance and have students walk out to the car. Please be aware that students who drive themselves are not escorted into the parking lot. If the doors happen to be locked at the start of a lab or lesson, please call or text the Studio at 314-529-0082 so that we can open the door and let you in!

Weather Policy

Our Studio does NOT always close when the school systems do for weather. Any closures will be communicated before 3pm, if lessons will be canceled. Check for a studio text and/or email if you anticipate a cancelation due to weather.

Indemnity & Media Release

By registering for labs and/or lessons, I release any and all rights and claims for damages against Patterson Performing Arts and its Staff in the unlikely event of injury sustained by myself or my child(ren) during the course of or as a result of this musical activity.

Patterson Performing Arts reserves the right to any photograph/video taken at our Studio or during any Studio-sanctioned events. Any parent or student who does not wish to have their image recorded or photographed should make their wishes known in writing to our studio at admin@pattersonperformingarts.com.

Summer Camp Policies

Calendar

Each week of camp will meet Monday through Friday, 9:00am - 3:00pm. Before-care & After-care is available 7:30am-6:00pm. Pre-registration is required.

Tuition

Camp Tuition is $300/camper/week (+Stripe processing fee). Before-care is $40/camper/week; After-care is $75/camper/week (+Stripe processing fee). Enrolling in camp and before/after-care requires pre-payment, auto-drafted from the card on file. All payments are non-refundable with the exception of partial refunds for those who have submitted a timely withdrawal form by the set deadlines: MAY 1 - for June camps and before/after-care & JUNE 1 - for July camps and before/after-care.

Campers who are registered for multiple weeks of camp will be charged for the first week (plus Before/After-care, if requested) at the time of registration. The remaining July camp weeks will be charged on June 1.

Our faculty have reserved their time based on registration. There are no refunds, credits or transfers for missed or canceled camp days after the withdrawal deadlines. No exceptions.

Conduct

We look forward to having a great time with our campers! It is expected that all campers follow directions and rules, stay on task, and respect both their fellow campers and our instructors. Campers with repeated behavior issues that become disruptive, may not be well suited for our camps and may be asked to leave the program at the instructor’s discretion. If your camper has any medical concerns or developmental variations that you would like to discuss prior to registration to ensure they are a proper fit for our camps, please contact our Owner (heather@pattersonperformingarts.com).

Before/After-Care

Patterson Performing Arts offers supervised Before-care ($40/camper/week) & After-care ($75/camper/week). Campers must pre-register for before/after-care prior to the first day of camp, as space allows. Campers being dropped off to Before-care or picked up from After-care must be signed in/out with our staff upstairs in the Piano Lab. Campers will not be accepted or released without a guardian. Park in the U-shaped east parking lot, enter the wooden doors and head to the right up the stairs. Signs will indicate where to go on the 2nd floor to access the Piano Lab where you will sign-in/out and collect your camper. Pick-ups after 6:05pm are subject to a $1/minute late charge.

An afternoon snack is provided to campers during After-care; however, campers must arrive to Before-care having already eaten breakfast or they may bring something to eat. There is no refrigerator or microwave available to campers.

There are no refunds for Before/After-care that is not used, with the exception of partial refunds, for those who have submitted a timely withdrawal form by the set deadlines.

Drop-off/Pick-Up Procedures

Our Studio address is 10 W Lockwood, Webster Groves, MO 63119 (2nd floor of the church). Parents and campers who drive themselves should park in the lot on the East side of the church (this is not accessible from the front of the church - do not use the church address in Google/Apple maps - type in Patterson Performing Arts and our door is pinned). Access the lot from Gore Avenue between Lockwood and Cedar Ave.

An Instructor will greet Kids Music Campers and their guardians at the start of camp each day between 8:55-9:00am at the wooden doors facing the parking lot and will escort campers to the second-floor studio. For Songwriting and Musical Theatre Camps, an Instructor will greet campers at the start of the first day of camp at the wooden doors facing the parking lot and will escort campers to the second-floor studio. After the first day, those campers may head upstairs and go straight to the Voice Studio for the start of each camp day. At the end of camp each day, all campers will be returned to the doors leading to the parking lot at 3:00pm, where parents may pick up. Parents are welcome to drive around the U-shaped lot to the sidewalk leading to the entrance and have campers walk to and from the car. Please be aware that students who drive themselves are not escorted into the parking lot. If campers arrive late, they must be escorted by a guardian directly to the second-floor Studio, where they will need to sign-in their camper in person. Campers waiting in the hallways and lobbies before and after camps are NOT supervised by staff or faculty. Any campers left unsupervised will be added to before/after care and charged accordingly.

Health-Related Needs/Accommodations

If your camper has health-related needs, such as allergies, special dietary restrictions, hearing or visual impairments, chronic illness, medical concerns, or developmental variations, contact our Owner (heather@pattersonperformingarts.com) prior to registration to discuss.

PPA Instructors are unable to administer medications of any kind to campers. Any campers who require medications during camp time, Before-care, or After-care will need to either administer it themselves or a guardian will need to be present to administer for them. Campers will need to bring lunch (no microwavable meals) for themselves, every day. A snack will be provided to campers during After-care. Any food allergies must be reported to the Studio (admin@pattersonperformingarts.com) prior to the first day of camp.

Withdrawals/Refunds

Tuition and Before/After-care fees are eligible for a 50% refund for those who submit a withdrawal form by the following deadlines:

MAY 1 - for June camps and Before/After-care
JUNE 1 - for July camps and Before/After-care

Withdrawal forms are available by contacting the Studio (admin@pattersonperformingarts.com).

Medical Withdrawals

Medical withdrawals are available for campers with documented medical conditions (flu, COVID, broken bone, etc.), which are provided prior to the first day of camp. A physician must deem them unable to attend as originally expected. Medical withdrawals must be submitted via a withdrawal form and documentation provided on the physician's letterhead prior to the first day of your child’s camp. Medical withdrawals are eligible for the option to transfer to another camp (pending availability), a full tuition credit available for other PPA June/July camps, or a tuition refund (minus a $50 processing fee/camper/week). There are no refunds, credits, or transfers after the medical withdrawal deadline. Withdrawal forms are available by contacting our Studio (admin@pattersonperformingarts.com).

Transfers

Patterson Performing Arts offers the opportunity for campers to transfer to another PPA camp pending availability. Transfers must be submitted before the first day of your child's originally registered PPA camp. There are no refunds or credits for transfer requests which cannot be fulfilled due to lack of availability. No exceptions. Transfer forms are available by contacting our Studio (admin@pattersonperformingarts.com).

Camp Cancellation

In the event that enrollment does not reach the required number for a particular camp, or circumstances arise beyond the Studio's control, Patterson Performing Arts reserves the right to cancel. Guardians will be notified, and we will be happy to work with you to find a suitable replacement. If no replacement can be settled upon, PPA will refund your money in full.

Indemnity & Media Release

By registering for labs, lessons, and/or camps, I release any and all rights and claims for damages against Patterson Performing Arts and its Staff in the unlikely event of injury sustained by myself or my child(ren) during the course of or as a result of this musical activity.